Support & Documentation
To register account in the registration form enter your email-address and password and click on «Sign Up».
After you clicked on «Sign Up» on the email-address that you entered you will receive a letter with a confirmation link, to confirm email-address just click on it.
Also to confirm your account you need to fill in your personal information in the section «Account Details» and confirm the mobile number that you entered in the section «Account Details». To confirm the mobile number, on the number that you entered will be sent a text message with a confirmation code. Code from the message you need to entered in the section «Account Details».
If you have any problems with the confirmation of your account, send a request with the description of the problem to firstname.lastname@example.org and we will be happy to help you. :-)
The sender name — it's a name that your subscribers will be see when they get your campaign. The sender name does not depend on email-address of the sender, and you can edit it for the new campaign.
By default as the sender name sender uses the name of the organization or your name and last name from the section «Account Details» if you don't fill in the organization field.
When you create the sender name to increase the number of reads and ensure getting messages in the Inbox, follow these rules:
In 15−20 characters can usually be put:
and so on.
1. Go to the section «Account Details» and in the opened window opposite the «Login (email)» click on «Change login».
2. In the box that appear enter your new email-address and click on «Change login».
After it on your new email-address you will receive a letter with the link to confirm, you need to click on this link to confirm your address.
The sender name can be changed directly in the editor of campaign. For this, during the creation of campaign (in the editor of campaign) in the graph «From» click on the button «Change».
In the field that appears enter a new name from which you want to send your campaign.
To add additional email-address of the sender go to the section «Account Details» and click on the «SMS sender's name and additional emails».
In the next window opposite the «Extra 'Form' emails» click on «Add».
Enter the new sender name and an additional email address and click on the «Add».
After it on the email address that you add you will receive an email with a link to confirm additional email-address. After clicking on the confirmation link you can send the campaign from the new email-address and the sender name, which you can select in the editor of campaign in the graph «From». To do this click on the button"Change" and chose the address you need.
You can change your password in the section My Account -> Change Password.
Or ask for password recovery by clicking «Forgot password?» under the form of log in.
After a request for password recovery you need to confirm changing the password by clicking on the link in the message that you will get. In the next message the service will send the value of the temporary password with which you will be able to get into your account.
To create a mail list go to the section «Mail lists» and click on «Create Mail List».
Then enter the name of the mail list and click «Save».
View created mail list, you can in the section «Mail Lists».
To add a one subscriber go to the section «Mail lists» and click on the needed campaign.
In the opened window, click on «Add Subscriber».
Then enter the email of subscriber (phone number, name, last name and other data, if necessary) and click on «Save». Please note that if you not remove a checkmark in the box marked «and remind to subscriber about subscription to your news», then your subscriber will be added to the mail list with the status of «Subscribed», but on his email will be sent notification of a subscription to your campaign and link to unsubscribe from your campaign, if he wants to unsubscribe. If you remove the checkmark such a letter won't be sent.
To quick add a new subscribers and update existing you can used the function of import data from xls, xml or csv files.
To add subscribers by using the function of import data from xls, xml or csv files, go to the section «Mail lists» and the opposite of the needed list click on the «Import».
In the opened window, select your file, choose variant of action with data of your subscribers and click «Upload». To avoid mistakes in the names of the data fields of subscribers before import data download xls or xml template to fill out.
Subscribe — add the subscriber data to the mail list with the status of «Subscribed». If the subscriber has been previously added to the mail list, then service updates his data.
Unsubscribe — if the subscriber has been previously added to the mail list, then service updates his data and changed his status to «Unsubscribed» otherwise adds the subscriber data to the mail list with the status «Unsubscribed».
Unsubscribe forever — the status of subscribers will be changed to «Unsubscribed» for all mail lists in your account.
Unsubscribe from selected lists — opens a window with a choice of mail lists to unsubscribe, then the status of the subscribers will be changed to «Unsubscribed» in marked mail lists.
Delete — removes the subscriber from the mail list.
Complete removal of profiles — subscribers will be removed from all mail lists. Also subscriber data will be completely removed from the account with the history of the subscriber.
Information about discrepancy of the loaded data (import errors) you can see in the results of the last import, which will appear on the page of import after you upload file.
Upload files can contain any number of fields necessary for you (necessary one of the fields email or phone) and must have the following form:
<xml> <profiles> <profile> <email>email@example.com</email> <phone>+1027770000</phone> <name>Jack</name> <lastname>Black</lastname> ... <field>value</field> </profile> <profile> <email>firstname.lastname@example.org</email> <phone>+1027770001</phone> <name>Lucy</name> <lastname>Brown</lastname> ... <field>value</field> </profile> </profiles> </xml>
After upload the file to import, if there is no names of fields or not all fields are indicated, or the names of some fields doesn't match with the service names, you will get to the window of «Mapping». Here you can indicate a name for each of the fields in the list. You can use the default and add your own fields. After you indicated all required fields click «Proceed».
To add subscribers by using the function of simple subscribers import from text, go to the section «Mail lists» and the opposite of the needed list click «Import».
In the opened window, select «3. Simple subscribers import from the text».
In the form that appears, insert the email-addresses of your subscribers, one email-address in one line and click «Subscribe».
Please note, that this variant of imports is allowed to import only email-address and only 100 subscribers at a time.
You can import your subscribers from xml-file which located on your server.
To add subscribers by using the function of import subscribers from xml-file by URL, go to the section «Mail lists» and the opposite of the needed list click «Import».
In the opened window, select the «2. Import subscribers from xml-file by URL».
In the opened form fill in the «URL», «Login», «Password» and click «Load xml».
<xml> <profiles> <profile> <email>email@example.com</email> <phone>+1027770000</phone> <name>Jack</name> <lastname>Black</lastname> ... <field>value</field> </profile> <profile> <email>firstname.lastname@example.org</email> <phone>+1027770001</phone> <name>Lucy</name> <lastname>Brown</lastname> .... <field>value</field> </profile> </profiles> </xml>
Allow to visitors of your website or blog to subscribe on your campaign. To do this, you can use FEEDGEE subscription form. Just copy the code of subscription form for a appropriate mail list and paste it in the html-code of pages of your website.
To get the subscription form:
1. Open the section «Mail lists».
2. Click on the link «Subscribe box code» opposite the needed mail list.
3. In the opened window, select the characteristics of the subscription form (color, width, etc.).
4. From field «Subscribe form code for your site» and copy all lines with the code and paste it in the html-code of pages of your website, where the subscription form will be situated.
For different pages of the site, you can create different subscription form to collect subscribers to different mail lists.
Segmentations of mail lists allows to you allocate from the mail list a segment of subscribers by a particular condition or set of conditions and use it as a separate mail list.
To allocate the segment of subscribers from a mail list, go to the section «Mail lists» and opposite the needed mail list click the «Create».
In the opened window, you can allocate from your mail list subscribers by such parameters:
After you have selected the option you want, click «View Segment» to see the new created segment. Then enter the name of the segment and click on «Save».
Allocated segment of subscribers you can be found on the page «Mail lists» by click on «Show» opposite the mail list for which was created the segment.
To create email-campaign go to section «Create/send» and click on «Create Campaign».
In the field «Mail List» choose your list, then specify the message subject and enter the text of your message and click «Send».
In the next window, you can set your campaign in schedule or send it immediately.
Also on planning page you can send a test message to your email-address to see how your message will be displayed. To do this in the field «Send Test To» enter the address on which you want to send a test message and click «Send».
To add a new template go to the section «Templates» in the left menu select «My Templates» and click «Add new templates»
On the page of adding template enter the name of template and specify the path to the template file on your computer or link on the template
Then click «Load». After successfully downloading the template will be available to you in the Editor templates and wizards campaign.
In the campaign editor click on the «Templates» to open the library of the template.
In the library of templates, click on the template with a suitable structure.
For example, we clicked on the template «Simple — column to the left».
In the campaign editor opens the selected template in which you need to edit the content of blocks, by replacing it's on your text and images examples of design template.
To edit the contents of the block, click on it and use the offered tools to edit this type of blocks.
1. Select part of the template for edit
2. Change the contents of the blocks
Block with mixed content (text, images)
By click on the block with the example of a text is opened editor, where you can replace the text plug to your text or html-code.
In the text blocks you can also add images with the option in the editor «Image Manager».
Blocks with images (orange blocks)
In the block of image you can insert images previously loaded into your account, download a new image from your computer or set a link to an image from the internet, which should appear in the template.
By click on the block of image is opened the image manager, where you can select a previously loaded into your account image and download a new image from your computer. Choose in the image manager needed image and click «Insert».
To display in message an image that available by link on another site, close the image manager and select the «Insert Image» and in the opened form in the field «URL» enter the address of an image in the internet.
In the names of the image you can not use cyrillic characters.
By use the button «Add the URL» that pop-up when you point on the block with an image, you can add to the image a link.
You can copy, delete and swapped columns in the template use the buttons that pop-up when you point on a column.
Blocks-columns are edited as the same way as the other blocks.
3. Design the templates
To design a template you can use the top panel of styles or style editor.
The top panel of styles allows you to change styles of each of the template separately.
So with the help of editable information blocks in templates in just a couple minutes to you can create a beautiful and pleasant message to view, for example like this:
To set the campaign in the schedule, go to section «Create/Send» and click on «Create Campaign».
In the opened window, in the field «Mail List» choose your mail list, then enter the subject of the message and enter the text of your message and click «Send».
On the next page, at the bottom, select the option «Schedule» and set the needed date and time of sending and click on the «Schedule».
The campaign which set in schedule you can view at the section «Schedule».
The campaign in the schedule can be put on «Pause», by clicking on the «Pause».
To send a campaign which set on «Pause» it is necessary to restore it in the schedule. To do this, click on the «Resume» button and set the send time for this campaign.
Sent campaigns or those for which wasn't set time of sending, are not displayed in the section «Schedule».
Collecting the results of sent campaigns occurs in the section «Analytics». Thanks to this section feedback for campaigns become easily available and clearly.
Mail list quality can be equal or less than 100. The closer the value of MLQ to 100 the more loyal you can call your recipients from this mail list for received messages.
Read more about in the section MLQ.
Item «Bounced» provides information of the number of not received messages and reflect the list of subscribers, which for technical reasons (errors in email address, crowded email-box or other reasons on the side of the recipient) are not able to get a message.
In analytics of the campaign on the page of «actions» you can get a lists of subscribers who read your campaign, clicked on the links, not received the message, and also you can do such actions with this a list — unsubscribe, remove from the list, export to CSV.
Page of «actions» with subscribers is available by click on any index which situated above the diagram of the campaign — Opened, Clicks and etc.
You can execute the actions of such groups of subscribers:
When you select a «Bounced», you can also select the reason in which the message wasn't delivered, for example it's allow you to unsubscribe or delete from the list all subscribers with wrong email.
After you select a group you will be available next actions with list of subscribers:
When you click «Selected» actions will be executed only for subscribers, who marked in the list with the check boxes, by click the «All» — to entire list of subscribers.
With the help of page «actions» you can unsubscribe from the campaign subscribers with wrong email or get a list of active subscribers who read your campaign and clicked on the links, for example, to provide a special conditions for the purchase of goods or services which stimulate the sales (from which is difficult to refuse ;-).
On the page of campaign analytics geographical map (Geomap) displayed the number of opened in various cities, regions and countries and opened the list of subscriber in them.
The extent of your campaign as in the global and local scale, displayed colors on the map. To get a list of subscribers of the most significant parts of the world for you, click on «Subscribers» in the table with the names of countries, regions and cities.
You can create new mail lists based on geographical origin to send invitations to the meetings and seminars, offering goods and services, tours, real estate and much more to the subscribers who can use them, being in close proximity.
Map of links popularity let you know which links in the message are the most popular among subscribers. Click on the page of campaign analytics on the link «Links popularity map» to see what was «hot».
For clarity of link popularity, we showed this information in the form of a «heat map». Popular links highlighted of «hot» color, and the less popular — «cool» color. Next to each link is displayed mark with the number of clicks on this link.
With the maps of links popularity you can know:
You can get this information from the map of links and make all your links visible to your subscribers.
Analytics of email applications of your subscribers shows what programs and devices use your subscribers when they open your messages.
Diagram of application allows you to determine what your subscribers use: email programs, browsers or mobile applications.
To get a list of subscribers who use the application, devices or program, click on the number of opened.
You can optimize the design of your messages for applications which used your subscribers, if you create a message without using a Feedgee templates, which are optimized for display, as in email programs and on modern mobile devices.
FEEDGEE API is a software interface methods that allow websites, applications or CRM programs use FEEDGEE service features.
Detailed FEEDGEE API documentation
Each mail server or email services (mail.ru, gmail.com, etc.) Use their own set of rules and configure their own spam filters and other protective equipment, according to the internal security policy and regulations to combat spam.
Algorithms for checking spam filters are different. They may exclude the delivery of messages to a large number of features, including ip sender, email address, domain, headers and content of email messages, and the reaction of the other recipients of the message to the sender, the number of messages sent to non-existent email-addresses and much more.
To ensure deliverability to your subscribers, is important to provide training on the technical side structure of the message in the correct format, the correct settings of the email servers. From the viewpoint of the prepare message — prepare the message subject, so that it is motivated your subscribers to open the message, select the name of the sender, known to your subscribers.
To successfully deliver your campaign to your subscribers is properly use as the sender's name address in your own domain, instead of addresses in the domains of free email services. For example, mail.ru will trust more to the messages coming from the address in your own domain than messages from the sender address in domain mail.ru, but received not from servers mail.ru.
To properly execute your campaign by using the sender's address in your own domain, is important to specify that the mail server that send your messages have right to do this. This right is confirmed by the adding in the settings of your domain (DNS) of two TXT records-SPF and DKIM.
To add two text records you or your specialist who helps you with your domain settings, can create SPF-record with the following parameters:
DKIM-record need create with individual data, which will generate for your domain service FEEDGEE. In these data will be selector of DKIM-key and value of the public DKIM-key:
If you need some help in the generation of dkim-selector and key or adding settings in your domain, please contact our email@example.com.
Further more information about SPF and DKIM.
Technology SPF (Sender Policy Framework) — it's one of the way to identify the sender of the email and provides additional opportunity of filtering mail flow for the presence in it spammer messages. With SPF mail is divided into «allowed» can be sent by specific servers and «forbidden» can't send by other mail servers.
To configure the SPF-record, you will need access to edit DNS-records of your domain. Usualy, access like this is provided via a web interface (on the site of your registrar or hosting provider).
According to the current rules of free email services such as mail.ru, gmail.com, yandex and other incoming messages are checked for the presence in them SPF-record. Messages, SPF-record in which points on permission of the server from which was delivered a message to deliver it will be aссеpted, messages from other servers will be rejected. Thats why we recommend to use as name of sender addresses in your own domain, because only in this case, you have the option to add in your domain necessary SPF settings.
If you need some help in adding SPF settings for your domain, please contact our firstname.lastname@example.org.
Technology DomainKeys Identified Mail (DKIM) combines several existing antiphishing and antispam methods to improve the quality of classification and email authentication. Instead of the traditional IP-address to identify the sender DKIM adds a digital signature associated with the name of your domain. Signature automatically checked on the recipient side, then, and after that to determine the sender's reputation apply «whitelists «and «blacklists «. The sender can't set signature by himself, unless he is an administrator of the server from which goes sending the message.
For authorization campaing which sent through FEEDGEE, on behalf of your domain by using DKIM-signature the service generates for the domain two keys to sign messages sent from your account. Private key is to sign messages by FEEDGEE service, public key is added to the DNS-record of your domain, and used by recipient's server to verify.
According to the current rules of free email services such as mail.ru, gmail.com, yandex and other incoming messages are checked for the presence in them dkim-record. Most messages which don't contain the signature or the signature of which is not properly added, email services will not be accepted or may be rejected as spam.
Thats why we recommend to use as name of sender addresses in your own domain, because only in this case, you have the option to add in your domain necessary DKIM settings.
If you need some help in adding DKIM settings for your domain, please contact our email@example.com.
To add a SPF record in DNS-records of your domain you need to create a TXT record and save it with these values:
For example, domain.com
Please pay your attention that sometimes DNS-records management services after domain may require you to put a dot at the end «domain.com.» (Trailing dot) or instead of domain name use symbol — @
If the settings of your domain already has a record which value begins with «v=spf1», you need to add a fragment «include: _spf.feedgee.com».
For example your record looks like this
v=spf1 a mx ptr include: _spf.google.com? All
when you corrected record it should be look like this
v=spf1 a mx ptr include: _spf.google.com include: _spf.feedgee.com? All
If you need a help, in adding settings in DNS-record of your domain, you can contact our support. We will be glad to help you. Saved record can be available not immediately, but after some period set in the domain settings or DNS-records management service that you use. Maximum waiting time — 72 hours, but usually the record is updating in a few hours. If the SPF-record for your domain set right, it will be showed on the control page of SPF and DKIM records.
To add a DKIM record in DNS-records of your domain you need to create a TXT record and save it with these values:
Make sure that when you insert the values before and after values didn't add extra symbols (spaces and line breaks).
v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDCIjf3f4xhU6DUPDhaRgsKATo4yU01ydB7
If you need a help, in adding settings in DNS-record of your domain, you can contact our support. Saved record can be available not immediately, but after some period set in the domain settings or DNS-records management service that you use. Maximum waiting time — 72 hours, but usually the record is updating in a few hours. If the DKIM-record for your domain set right, it will be showed on the control page of SPF and DKIM records.
According to the anti-spam policy of service, users can send their campaign only to those who gave their consent to receive campaign of the sender.
and so on.
Whichever way to obtain the consent of the subscriber you choose, it is important that this subscriber is clearly understood that he gives you his consent to the campaign and what subjects. Facts about such confirmation of subscriber agreement would also help you to quickly solve the problem with delivery because of the complaints of your subscribers and provide high trust to your messages by the mail services.
Good variant of confirmation consent of the subscriber to your campaign is the dual input validation of email address and consent by sending an email to the subscriber after filling out a subscription form with a link to confirm consent (Double Opt-In). Option Double Opt-In is available in the subscription form in the feedgee-accounts and methods of FEEDGEE API for the forms created yourself.
To send a campaigns you need to filled on the page of mail lists the field «How subscription consent was received» This description should help to the subscriber remember how and by whom was obtained his consent on the campaign. The content of this field is automatically added to the bottom of each message. It is also possible to specify your own location of the displayed text in your message with a special label, installed in the message editor.
Read more about how to fill in the field How subscription consent was received.
FEEDGEE prohibits to use the service any persons or organizations that:
The campaign gets on moderation, if it contains the word or links that have been used in the campaign marked as spam by a large number of subscribers.
Mail list gets on moderation, if there are «suspicious» address.
For free accounts moderation of the mail lists and campaigns makes only on weekdays.
If you are a owner of free account, and your mail list or campaign are moderated more than 12 hours per working day or your campaign got the status «Decline» and you can confirm the fact of the consent of your subscribers to recieve your campaign, please write a request to support firstname.lastname@example.org with information about how subscribers consent was received.
According to the rules of the service, we reserve the full right in its own discretion at any time fully or partially restrict access to the service without the right of recovery, if there is confidence in the violation of any of the rules of use of the service. In 99.99% of blocking occurs because of violation by users anti spam policy.
Access recovery is possible only if the owner of the account provide the facts, that there was no violation.
According to the user agreement if you don't have information that confirms that there was no violations of the rules of service and any other user agreements were not provide, after 7 days from the date of blocking and without notice can be removed any information, records, files applies to your account or account itself without possibility of recover.
You can request service support or ask questions:
|Ukraine||+380 44 331 04 17|
|Russia||+7 495 777 19 86|
|United Kingdom||+44 203 642 27 74|
Our support phone lines are open on weekdays 7:00 to 17:00 by GMT (out of this time frame we'll try to answer your questions by email as quick as possible). On the weekends we support only requests by email.
Creating editable blocks follow the following rules:
Do not create too many blocks edited so as not to complicate the pattern.
The units are typical names. If you change the template after the addition of a material, some of them may be lost if the unit is assigned to the unusual names.
Use the following common names for the main blocks:
fdg:edit="header" - заголовок письма.
fdg:edit="header_image" редактируемый заголовок изображения.
fdg:edit="sidecolumn" - редактируемая левая или правая колонка.
fdg:edit="main" - главный блок содержания вашего письма.
fdg:edit="footer" - нижний колонтитул письма
Do not put the image into editable blocks edited content.
Tag assigned to the elements, the content of which should be available for editing. Tag value must be alphanumeric and unique to this template.
An example of using the tag:
<td class="defaultText" fdg:edit="main"> <h2 class="title">Заглавие</h2> <p> Let's drink, a good friend Poor my youth, Let us drink from grief; where is the circle? Heart will be more fun. </p> <h3 class = "subTitle"> Subtitle </h3> <p> Winter Evening, Pushkin </p> </td>
Tag assigned editable image. Tag value must be alphanumeric and unique to this template.
An example of using the tag:
<Img fdg: edit = "postcard" style = "max-width: 600px;" />
Tag assigned to the header image and allows the user to set the header text instead of images.
An example of using the tag:
<Img fdg: edit = "header_image" fdg: allowdesigner fdg: allowtext />