Support is provided at the working days and hours for your region. We provide multiple support channels — by email, chat and telephone. Please see below the possibilities of each of our support channels.
Find a quick answers for the most questions you will be able in the section Support and API. If you can't find the answer, please contact us in any comfortable for you way of communication. In case of an error occurs describe your actions on the site that led to it. Detailed (step by step) description will help us to quick reconstruct the error to help you. If possible, specify the data that you work with, a link to a page where you have the error and make a screenshot. Such information will help us to find a solution as quick as possible and exclude response requests for clarification.
In your account you have the option to send a request to the support «Contact Support» and get an answer to your login email. You can send request at any time. We will respond to you in up to 24 hours on weekdays and 48 hours on weekends. Answers to the questions asked during the working hours our users usually get at the same day. Daily we get a lot of requests to the support and do everything necessary to help you and provide comfortable use of the service.
Users of paid accounts have the opportunity to ask questions in a live chat to specialists of support.
To users of free and paid accounts in the hours when the live chat is inactive will answer our specially trained robot. He will offer his answer for the known question or give a link to the documentation.
If the response of the robot doesn't help you in solving the problem, please, use the option «Contact Support» and indicate that our robot couldn't help you, we will try to train him to help with the answer on this question for next time.
For any questions connected with the use of the service you can call us on weekdays.
|Ukraine||+380 44 331 04 17||from 10.00 to 19.00 on Kiev|
|Russia||+7 495 777 19 86||from 10.00 to 19.00 on Moscow|
|United Kingdom||+44 203 642 27 74||from 10.00 to 17.00 on London|